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FAQ's

Q : Where are you located?
 A : Hanoi Lucky Hotels are all located in the central of Hanoi's Old Quarter - All interesting places are within a short walk as are- bars, restaurants, shops, banks, post office, airlines offices and Embassies.

Q: What is your address, phone number and email?


LUCKY HOTEL
12 Hang Trong Str - Hanoi - Vietnam
Tel: (+844) 3825 1029
Fax: (+844) 3825 1731
Email: booking@luckyhotel.com.vn

LUCKY 2 HOTEL
46 Hang Hom Str - Hanoi - Vietnam
Tel: (+844) 39 28 8170
Fax: (+844) 39 28 8172
Email: booking@lucky2hotel.com
   
LUCKY 3 HOTEL
81 Hang Bong Str -Hanoi -Vietnam
Tel: (+844) 39 38 1988
Fax: (+844) 39 38 1879
Email: booking@lucky3hotel.com

Accommodation:

Q. Do Hanoi Lucky hotels have elevators?
A. Yes. All our hotels are fitted with an elevator.

Q. How can I contact the hotel?
A. All inquiries, bookings can be made via http://www.hanoiluckyhotelgroup.com/contact-us.aspx

Q. Can I make a hotel booking online?
A. Yes, via our official website at http://www.hanoiluckyhotelgroup.com

Q. Should I book the tours that I like in advance?
A. Yes, this is highly recommended, especially during the peak holiday season to secure  places on board trains, in hotels and other tourist facilities.

Q. How can I secure my advance booking?
A. We requires deposit for 1 room night at least. The balance will be settled upon your arrival. After receiving it we will proceed with all the bookings and send you final confirmation sooonest.

Q. How far from the airport to the hotel?
A. 40 km from Noi bai International  Airport. We are in the very center of Hanoi’s Old Quarter.

Q. How much does it cost for the airport transfer service?
A. The hotel offer private airpot pickup service. Please, see the Room & rates pages for quotation.

Q. Is there very much noise in the hotel?

A. All rooms have soundproof windows or double glazed doors creating a very quiet & relaxing stay.

Q. Is every room equipped with free internet access?
A. Yes, all rooms are fully furnished, including Wifi internet access.

Q. Can I leave the luggage at the hotel when I am travelling?
A. Yes, the hotel offer luggage storage service free of charge.

Q. Why should I choose this hotel?
A. Because of its perfect location, comprehensive facilities and most importantly of our outstanding service offered by our professional and friendly team of staff. 

Flights and Tours:


Q. How to buy air tickets to Vietnam?
A. There are many airlines which have direct flights to Vietnam. For example: Vietnam Airlines, Air France, Qantas, American Airlines, Thai Airway, Japanese airlines, Singapre Airlines and Malaysia Airlines. Please contact  these airlines to book the airtickets.

Q. How to book a cheap air tickets to Vietnam?
A. There are many websitea and airline agencies  providing air ticketting. You are advised to checks  serveral airlines to find the most suitable one for you.

Food and Drink:

Q. What do you serve if I am a vegetarian?

A. In this case, please advise us before arrival so that we can order a vegetarian menu during your trip in Vietnam. Vietnam is famous for vegetarian foods, tropical fruits. We are always  willing to meet your personal requirements whatever they may be.

General:

Q. Are there any restrictions on photography in Vietnam?

A. Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught doing so will have the film, and possibly the camera or camcorder, confiscated and may be arrested.

Q. Can I buy antiques in Vietnam?
A. A qualified yes. However, exporting an artefact with cultural significance requires an official licence. Without a licence, anything old is liable to be confiscated at the airport.

Q. How can I take large items home with me – furniture or paintings, for example?

A. We are also registered for export and import activities. We will give you an ‘at cost’ quotation, and arrange for the items to be properly crated and licensed for export.

Q. Are there Internet facilities in Vietnam?

A. Yes, plenty in cities and large towns but not in rural areas. Most large hotels have internet access, and internet cafes are commonplace and cheap.

Q. The artist you took me to was wonderful. I want to give him a gift. Any ideas?

A. This is a common query. Rather than make general suggestions, we will try to suggest something that will be really appreciated, and purchase it on your behalf if necessary.

Q. I am from the United States. Will I face any hostility because of the war?
A. You will be surprised by the warmth of your reception. We Vietnamese live in the present and the future – the war is history. We warmly welcome people from all countries and races.

Q. What is the attitude towards drugs in Vietnam?
A. The law is very strict in Vietnam. The use of illegal narcotics is strictly forbidden, and dealers and persons caught trafficking, whether Vietnamese or foreigner, face excecution. Do not risk it under any circumstances!

Money:


Q. Can I use a credit card to get cash in Vietnam?

A. Yes, You can withdraw cash at any ATM in big cities such as: Ha Noi, Sa Pa, Ho Chi Minh city, Hue, Hoi An, Ha Long Bay, Hai Phong, Da Nang, NhaTrang, Buon Ma Thuot , Vung tau, Can Tho. Comission is payable.

Q. Can I pay by credit card in Vietnam?

A. Yes, You can pay by credit card with 3% commission for Visa and Master cards. You can pay at shops and hotels, commercial centre and tourist sites in big cities.

Q. What about travellers’ cheques?

A. You can change into USD or Vietnamese Dong with commission from 1%-3% at the banks in big cities. Travellers’ cheques can be used to pay for the room charge in hotels and other tourism services.

Q. Where can I change my currency for local currency?

A. You can change your currency for local currency at the airport, banks, jewellery shops, hotels and other tourist facilities. You should however prepare some cash in USD and Euros ( 50 - 100 denomination) to achievment the best exchange rates.

Q. What if I have a lot of local currency left over when I leave?

A. You can change local currency to the currency you brought in only by showing the yellow customs slip that you were given on arrival. The amount being changed  must be less than the original amount brought into the country.


Q. What is the payment method for deposit?

A. You can pay by credit card by fill all requirement information in the Authorization Payment form, pay with Pay Pal or bank transfer or you can use the service of Western Union .

Q. What is the payment method for the balance ?

A. After paying for deposit, you can settle the balance at our office in Hanoi or in Hochiminh city by cash or credit card. Cash ( Euros or US dollar ) is preferred. Or you can bank transfer the balance directly to our bank account before travelling to Vietnam.

Health:

Q. What is the main difference in the climate of Vietnam and that of my country?

A. Vietnam is both hot and humid. Combined, they make visitors from temperate countries sweat profusely. Drinking plenty of water and good sun protection is essential.

Q. What can I do about jet lag?

A. Not much really. A stop-over en-route, or a rest day on arrival helps. It is important to try to sleep and wake according to local time, even on the aeroplane.

Q. What will happen if there is an emergency?

A. With us, your guide will always have a mobile phone and a means of summoning immediate assistance. You will also have direct telephone access to Head office.

Q. How will medical emergencies be dealt with?

A. You will be immediately taken to the nearest international clinic or hospital for an immediate examination and appropriate treatment according to the terms of your insurance.

Q. What if I am hospitalised or become incapacitated?

A. If you have supplied us with the details of your insurance, we will contact the company on your behalf and assist in any way we can. We can also contact your family and friends in your home country if you wish us to do so.

Q. What should we do about malaria ?

A. Malaria is prevelant in the mountainous areas. All the hotels in these areas should have mosquitoes nets. We often oganise tours to the rural areas but we have had no  malaria cases to date.

Our three hotels are located in central Ha Noi, Vietnam and are easily accessable via email or telephone. We would love you to contact us and you will receive an immediate response. For further information, kindly contact us directly by:
Email: group@luckyhotel.com.vn or Mrs Huong: (+84) 913.514.980 - (+84) 4858.60.033 or Ms Giang: +84.125.4402060

Lucky Hotel

12 Hang Trong Street, Hoan Kiem District, Hanoi, Vietnam
Tel: (+844) 38 25 1029 - Fax: (+844) 38 25 1731
Email: booking@luckyhotel.com.vn
Tax code: 0100232413

/hangtrong.luckyhotel

Lucky 2 Hotel

46 Hang Hom Street, Hoan Kiem District, Hanoi, Vietnam
Tel: (+844) 39 28 8170 - Fax: (+844) 39 28 8172
Email: booking@lucky2hotel.com
Tax code: 0100232413

/hotelhanghom.lucky

Lucky 3 Hotel

81 Hang Bong Street, Hoan Kiem District, HN, VN
Tel: (+844) 39 38 1988 - Fax: (+844) 39 38 1879
Email: booking@lucky3hotel.com
Tax code: 0104796354

/hangbong.luckyhotel

 

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